Bank/E-Money Account Linkage

Before connecting your bank account or e-money account, please ensure that:

• Your bank account/e-money account is still active.

• Your bank account is in Indonesian Rupiah currency.

• The bank account or e-money account is under your own name, matching the information on your ID card (KTP) or as registered in Kartu Prakerja, and using the same NIK (National Identification Number) as registered in Kartu Prakerja.

• If you choose e-money, make sure you already have an e-money account with one of our partners (OVO, LinkAja, GoPay, and DANA).

• Make sure the phone number registered on Kartu Prakerja matches the phone number linked to your e-money account.

• Your e-money account has been upgraded or KYC (Know Your Customer) verified, which includes ID card (KTP) verification and a selfie photo.

How to link your bank account/e-money:

After watching the 3 videos about Kartu Prakerja, you will be directed to proceed with linking your bank account/e-money. Click on Sambungkan Sekarang (Connect Now) to proceed.

If you wish to link with a bank account, select your desired bank and click on Sambungkan (Connect) to proceed.

Enter your bank account details. Make sure to input accurate information. Then, click on Sambungkan (Link) to proceed.

Click Ya, Sambungkan (Yes, Link) to proceed. Ensure that the bank account information you provide is active and valid.

Congratulations! Your bank account has been successfully linked to your Prakerja account.

If you choose e-money, select the desired e-money provider and click Sambungkan (Link) to proceed. Make sure that the phone number registered in your Kartu Prakerja account matches the phone number linked to your e-money account, which has been KYC verified or upgraded to a premium account.

Enter your phone number, ensuring that the data is accurate, and then click on Sambungkan (Link) to proceed.

Click Ya, Sambungkan (Yes, Link) to proceed. Ensure that the phone number you provide is active.

Enter the OTP (One-Time Password) that has been sent to your phone number via SMS.

If you have entered the OTP incorrectly more than 3 (three) times, you will need to wait and try again after 1 (one) hour to receive the correct OTP.

Next, enter the security code of the selected e-money account to be linked.

Congratulations! e-money account has been successfully linked!

If you have e-money account, please follow these steps to link your bank account/e-money account:

• Ensure that your phone number is active and you’re using the same phone number as your Prakerja Account
• Your e-money account should be active
• The e-money status is KYC (upgrade) with NIK and name registered according to your Prakerja Account

If your phone number is not registered yet, please register the e-money according to your preference by following the instructions below:

GoPay: Contact customerservice@gojek.com via email or through the bantuan menu on Gojek application

OVO: Download OVO application on the Play Store or App Store and follow the instructions to register your phone number

LinkAja: Download LinkAja application on the Play Store or App Store and make an update to full service

DANA: Download DANA application on the Play Store or App Store and follow the instructions to register your phone number

If you still have difficulties linking your e-money account, you can contact the customer service of the respective e-money providers at:

OVO: 1500696/cs@ovo.id

GoPay: customerservice@gojek.com

LinkAja : 150911

DANA: 1500445/help@dana.id

If you are the owner of a bank account, make sure that the NIK and name registered on the bank account must be the same as those registered on the Prakerja Account

Or you can register for a bank account by following the instructions below:

BNI: Contact BNI Call 1500046 or visit the nearest BNI branch

BCA: Contact Halo BCA 1500888 or visit the nearest BCA branch

If you still experience problems when linking your bank account or e-money, you can contact the customer service of the following bank partners:

BCA : 1500888

BNI : 1500046

The bank/e-money account will fail to link if:

• The NIK and name on the bank or e-money account are not the same as those registered on the Prakerja Account.
• Using others’ NIK
• E-money account not yet KYC (upgraded)

You can upgrade your e-money account within your chosen e-money application (OVO, LinkAja, GoPay, DANA). Follow the upgrade steps provided within the e-money application.

If you encounter any difficulties, you can contact the customer service of the e-money provider at:

• OVO: 1500696 / cs@ovo.id

• GoPay: customerservice@gojek.com

• LinkAja: 150911

• DANA: 1500445 / help@dana.id

Yes, there is! Make sure you have linked your active bank or e-money account to your Prakerja account by no later than December 3rd of the current fiscal year.

If you haven't upgraded your e-money account, you will see a display like this:

We urge you to upgrade your e-money account promptly to ensure that you can receive the incentives.

If your bank account or e-money is blocked, you can contact the bank or e-money customer service or you can contact us by filling out the Complaint Form. Complaint Form

Payment Partners:

• OVO: 1500696 / cs@ovo.id
• GoPay: customerservice@gojek.com
• LinkAja: 150911
• DANA: 1500445/help@dana.id
• BCA: 1500888
• BNI: 1500046

If your bank account has been previously registered, you can replace it by providing a different bank account.

Your name must match between kartu Prakerja account and the e-money/bank account you registered with.

If you still experience problems, contact the contact center for each payment partner

• OVO: 1500696 / cs@ovo.id
• GoPay: customerservice@gojek.com
• LinkAja: 150911
• DANA: 1500445/help@dana.id
• BCA: 1500888
• BNI: 1500046

If you have linked your e-money account, you can follow these steps:

On your account dashboard, choose Edit.

Click on Ya, Putuskan Rekening (Yes, Unlink Account) to unlink your account.

The system will initiate the account unlinking process.

Account successfully unlinked. You will need to relink your bank account following the steps for linking the account.

If you have previously linked a bank account, you can follow these steps:

On your account dashboard, choose Edit.

Click on Ya, Putuskan Rekening (Yes, Unlink Account) to unlink your account.

The system will initiate the account unlinking process.

Account successfully unlinked. You will need to relink your bank account following the steps for linking the account.